When a customer says they will get back to you, what question does the salesperson ask to uncover concerns?

When a customer says they will get back to you, what question does the salesperson ask to uncover concerns?

• A. I'll check with my manager.
• B. What is concerning you most—the price, the payment, or the trade-in?
• C. Let's postpone the discussion for another day.
• D. I will think about it later.

Answer: (B)

Uncovering customer concerns comes from asking targeted questions that reveal the exact obstacle. The best choice asks the customer to identify what’s concerning them most among common sticking points—price, financing, or the trade-in. This directly surfaces the specific issue, so you can tailor your response—whether it’s adjusting the price, offering different payment options, or negotiating the trade-in terms. It keeps the conversation collaborative and focused on solving a real blocker, which is exactly what you want when a customer says they’ll get back to you. Other replies tend to stall progress or don’t reveal what’s truly holding them back, making it hard to move forward.

Uncovering customer concerns comes from asking targeted questions that reveal the exact obstacle. The best choice asks the customer to identify what’s concerning them most among common sticking points—price, financing, or the trade-in. This directly surfaces the specific issue, so you can tailor your response—whether it’s adjusting the price, offering different payment options, or negotiating the trade-in terms. It keeps the conversation collaborative and focused on solving a real blocker, which is exactly what you want when a customer says they’ll get back to you. Other replies tend to stall progress or don’t reveal what’s truly holding them back, making it hard to move forward.